Support
We answer within 3 business days.
Email us
For anything: a bug, a question, a refund, or something a family member posted that should not be there.
Reporting something in the app
Press and hold any photo or comment and choose Report. It goes to the person who owns that album, who can remove the content and remove whoever posted it. If that person is the problem, email us instead.
Common questions
My screenshots come out black.
That is the app working. HeyBub blocks screenshots and screen recordings of family photos. It is the reason the app exists.
Someone tried to screenshot my child's photo. What happened?
The photo went black in their capture, and you were told who tried. You can see the full history under Settings, then Activity.
How do I stop someone from seeing my photos?
Open the Family screen, press and hold their name, and choose Remove. They lose access to everything immediately.
I shared an invite code with the wrong person.
On the Family screen, find the code under Waiting to join and tap the bin icon. It stops working straight away. Codes also expire on their own after 7 days.
How do I cancel my subscription?
In your Apple account settings, under Subscriptions. We cannot cancel it for you, and deleting the app does not cancel it.
How do I delete my account?
Settings, then Delete account. If you own a family album, this removes it for everyone in it, so tell them first.